From booking request
to automatic follow-up.
A booking through the website still needed manual processing. AYAL connected the request to the calendar, a confirmation for the guest and a later review invitation.
One request. Connected steps.
A table for two.
- Date
- 16 October
- Time
- 19:00
- Guests
- 2 people
Booking confirmed.
We look forward to seeing you on 16 October at 19:00, with 2 people.
How was your experience?
An invitation to leave a review.
Received digitally.
Still tracked by hand.
Booking details arrived by email. The restaurant then kept track of them in notes or a calendar. The information was already there, but still needed to be copied across.
AYAL built the processing and integrations that connect the reservation, calendar and email follow-up.
What changed
Straight into the calendar.
The website booking is recorded automatically. The details no longer need to be copied from an email.
A confirmation for the guest.
Once the reservation has been recorded, the guest automatically receives a confirmation with the booking details.
A place for the review request, too.
The recorded reservations also provide the basis for an automatic review invitation. Follow-up becomes part of the process.
The workflow accounts for configured closure dates and flags requests that need attention.
Which step are you
still doing by hand?
Tell us what information comes in and what you do with it next. Together, we can explore which steps could be connected.